FAQ
Why was I charged before my order shipped?
You weren't! You card will be charged only when your order ships.
When you place an order your card is "authorized" for the amount of the order. This places a hold on that amount until your order ships. When your order ships out, then your card is charged.
When will my order ship out?
After confirming stock availability, your order will ship within 24-72 hours. We strive to get all of our orders shipped by the next business day after your order is placed and when possible your order is shipped out the same day.
How does my order ship and when will I receive my order?
Orders are shipped out at our discretion via standard ground by UPS, FedEx, USPS or Amazon Shipping. Transit time can be 1-6 business days after your order ships out and just depends on how far away you are from the actual shipping location. We use different suppliers so one order can have shipments from 2 different warehouse locations. We do not ship from our Hollywood, FL location as this is just an office.
How do I return an order?
If you decided you want to return an order or you items were damaged or received incorrectly you must contact us for a return authorization within 14 days of receiving your order to obtain a return authorization number. After 14 days all sales are final and returns will not be accepted. The customer pays freight back and is subject to a 10% restocking fee.
Questions? Email Alessa Wholesale