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About Shipping

All orders are shipped via UPS Ground Service. If you wish to upgrade your order to a faster service please contact us and we can discuss your options which can include UPS 3 Day Service, 2nd Day Air and Next Day Air shipments. 

  • You may receive more than one shipment on the same order if you order different items as we use many different suppliers & warehouse locations.
  • Orders will ship generally within 24-72 hours although we strive to get all orders shipped out by the next business day after you order.
Freight Cost:

We do not make money on freight meaning we do not add any additional charges to the freight bill.

When you place your order our freight calculator charges you a freight cost based on your total dollar purchase amount. You will never be charged more than this amount but you may have a lower freight cost when you order ships! What does this mean? See below:

When you place your order your card is authorized for your total items purchased and a freight charge. Authorizing a card does not mean your card has been charged, however. It is only a hold on funds until your order ships. Your card is not charged until your ships out.

  • When your order is complete and is ready to ship, we can then on our end calculate the exact freight charge. For example let's say you ordered $1000 worth of goods and your shipping charge was $200. Your card is authorized (not charged) for $1200.
  • Now that your order is complete and ready to ship if the exact shipping cost turns out to be $150 then your card is charged for just $1150 which would be $50 less than the authorized amount. 
  • Also you will never be charged more than the authorized freight charge. So in the example above if we calculated the actual freight cost to be $275 you will be only charged the $200 amount that was authorized. So you may pay less than the authorized freight amount but you will never pay more than the authorized amount!


PLEASE NOTE:
Freight costs are higher when sending items to a home address as UPS always adds a residential surcharge to any home address. If you have a business location to ship an order to it will always bring down your shipping cost.

Questions about freight or anything else?

Customer Service (M-F 9-5 EST): 954-270-6001

Questions? Email Alessa Wholesale